VERO BD / CUSTOMER CARE

Return & Refund Policy

Shop with confidence. If your order arrives broken, damaged, defective, or different from what you ordered, we’ll help you find a fair solution. Eligible return requests must be made within 7 days of delivery.

THE POLICY AT A GLANCE

A clear and simple process.

7-Day Return Window

Arrived Broken?

Report visible damage as soon as possible, ideally within 24 hours.

Fair Refund Review

Approved refunds are initiated after the returned item is checked.

01 / RETURN WINDOW

Our 7-day return promise

You can request a return or exchange for an eligible item within 7 calendar days from the date your order is delivered. The request must be submitted within this period; contacting us early helps us resolve the issue faster.

All returns are reviewed by VERO BD. Depending on the issue and product availability, we may arrange a replacement, exchange, or refund. Please contact us and wait for our return instructions before sending anything back.

02 / ELIGIBLE REASONS

When can you request a return?

You may request a return or replacement if one of the following applies:

• The product arrives broken, physically damaged, or defective.

• You receive a different product, colour, model, or item from the one you ordered.

• A part, accessory, or item included in the order is missing.

• The item materially differs from the product description or listing.

03 / DAMAGED ON ARRIVAL

If your product arrives broken or damaged

Please contact us as soon as you discover the issue, ideally within 24 hours of delivery, and within the 7-day return window. Share your order number and clear photos of the item, packaging, and shipping label. A continuous unboxing video is helpful and may be requested to verify transit damage.

Keep the product, box, labels, accessories, and all packaging until your request is resolved. Do not attempt repairs or discard damaged parts. We’ll review the evidence and confirm the next step. If the damage or mistake is confirmed to be on our side, VERO BD will cover the agreed return or replacement shipping cost.

04 / RETURN CONDITION

What condition should the item be in?

For a standard return, the item should be unused and in its original condition. Please include the original box or packaging, tags, manuals, warranty documents, accessories, and any free gifts supplied with the order.

Items damaged through misuse, accidental drops after delivery, liquid exposure, unauthorized repair or modification, missing parts, or normal wear may not qualify for a return. For a product that arrived damaged or defective, keep everything and report the issue promptly rather than trying to fix it yourself.

05 / SHIPPING COSTS

Who pays the return delivery charge?

If we confirm that the item arrived damaged or defective, or that we sent the wrong or incomplete product, VERO BD will cover the reasonable return or replacement shipping cost agreed with you.

For a change-of-mind request or an order placed with the wrong selection, return shipping is the customer’s responsibility and the original delivery charge may not be refundable. Please do not send a parcel by cash-on-delivery or arrange an unapproved return; contact us first for instructions.

06 / REFUND PROCESSING

How refunds and replacements work

Once the returned item reaches us, we’ll inspect it and contact you with the decision. If the claim is approved, we’ll confirm whether a replacement, exchange, or refund is available. A replacement depends on stock availability.

For an approved refund, VERO BD aims to initiate payment within 5–10 business days after inspection and approval. The time for funds to appear may vary based on the bank or payment provider. Refunds are generally made to the original payment method where possible; for cash-on-delivery orders, we may arrange an agreed bKash, Nagad, or bank transfer after confirming your details.

07 / HOW TO REQUEST

Start a return in 3 simple steps

• Contact us by phone at 01858254704 or email verobd.official@gmail.com within the return window.

• Share your order number, delivery date, reason for return, and clear photos/video if the item is damaged or incorrect.

• Wait for our confirmation and packing/return instructions before sending the product back.

08 / NEED TO KNOW

A few important notes

• A return request is not automatically approved; the product and claim must be reviewed.

• Some hygiene-sensitive, customized, clearance, or explicitly non-returnable products may have additional restrictions, unless the item arrives damaged, defective, incorrect, or incomplete.

• Please keep your order confirmation and contact details available until the request is closed.

• This page is intended to explain VERO BD’s store process. Product-specific terms shown on the product page may also apply.

QUICK ANSWERS

Frequently asked questions

Can I request a return after 7 days?

Requests should be submitted within 7 calendar days of delivery. Contact us immediately if you believe an exceptional issue needs review.

What if the item is opened?

Please stop using it if you discover a fault. For a standard return, unused condition and original packaging are expected; damaged or defective items are reviewed based on the reported issue.

When will I receive my refund?

We aim to initiate approved refunds within 5–10 business days after inspection and approval. Your bank or mobile wallet may need additional processing time.

Do I need an unboxing video?

It is strongly recommended for transit-damage claims because it can help verify the condition on arrival. Clear photos and an early report are also important.

NEED HELP WITH A RETURN?

We’ll help you sort it out.

Send us your order number and a short explanation of the issue. Our team will guide you through the next steps.

Last updated: 15 October 2026 • VERO BD reserves the right to review this policy as store processes evolve.